Frequently Asked Questions

In-home Care

What kind of Home Care Services does Awesome Comfort Home Care provide?

We provide Companion Care, Personal Care, and Specialty Care services. A detailed list of the services we offer can be found on our service page.

Are your caregivers insured?

Yes. All caregivers are employed by our local office. To ensure the safety and well-being of our clients, a criminal background check is administered for all our caregivers. We also cover our caregivers with general liability insurance.

Where do you provide service?

We provide service in Gloucester County.

Can Awesome Comfort Home Care help with my medication?

Yes. Awesome Comfort Home Care can assist in reminding individuals to take their medications. In fact, medication reminder in the most requested service.

Can I change or cancel the services my loved one receives?

Yes. We understand that a care plan can change anytime. Therefore, we are flexible to make whatever change based on our client’s request.

Do I need a Doctor’s authorization for your service?

No. You choose the services, the start date, and the duration of the services.

What are the cost of your home care services?

We provide a customized care plan based on your needs and budget.

Our home care services are typically billed hourly. This makes it easy to make a custom care plan for you. To discuss the exact rates for services, please contact us. We will set up an in-home consultation to discuss a customized care plan and the rates for each service you are requesting.

Do I pay the caregiver, or Awesome Comfort Home Care?

No, caregivers don’t collect any payment for services. Our services are billed on a pre-paid basis. You, or an authorized representative are invoiced prior to providing services.

How is my personal information protected?

We follow all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a written service agreement prior to our caregiver coming into your home to provide the requested services. Your personal information will never be sold to any third party.

What is Home Care?

Home care is used to describe non-medical care in the homes of clients. This consists of Companion Care, Personal Care, and Specialty Care.

What is Live-In Care?

Live-In Care is the same as Home Care but caregivers live-in with clients.

What are the responsibilities of caregivers?

A caregiver provides in-home care for adults and seniors to ensuring their well- being and health. This includes: Meal Preparation, Shopping and Errands, Laundry, House Keeping, Medication Reminder, Bathing, Grooming, Oral Hygiene, Mobility Assistance, Transferring, Toileting, Incontinence Care, Alzheimer Care, Dementia Care, 24 Hours Care, and Live-In Care.

Paying for Home Care

Does long term care insurance cover in-home care?

Long-term care insurance can help pay the costs of care. For seniors that do have long-term care insurance, contact us for answers to questions about the paperwork needed to start using this specialized type of coverage.

Does Medicare cover or pay for in home care?

Medicare does not cover in-home care. In some select areas, Medicare Advantage plans may be available. This varies by state and location, so check your plan for additional details.

Does Medicaid cover or pay for in home care?

Medicaid, the largest public payer for long-term care, may cover some in-home care services.

Does the VA pay for in home care?

Veterans and their surviving spouses may qualify for VA benefits to cover some of the cost of in-home care. VA programs were designed for those who meet specific financial criteria and demonstrate physical need for in-home care. Contact us to find out more about veteran’s benefits and in-home care.

What is the cost of in-home care?

The cost of in-home care varies depending on the state you reside in, circumstance, the level and type of care that we will provide.

What is the cost of 24/7 in-home care?

The best way to find out about the cost of care for you or your loved one is to contact one of our care coordinators.

What is the cost of companion care?

The cost of companion care varies across the country based on the individual needs of each client. Contact us today to set up a free care consultation to create a custom care plan to meet your needs and budget.

Who pays for senior care?

Some of the most common options to pay for senior care include private pay or out-of-pocket, long-term care insurance, the Veterans Administration (VA) Aid and Attendance Pension Benefit, select Medicaid and state programs.


How do I keep my loved one safe during visits?

  1. Before each care visit, we confirm that caregivers and clients comply with the current CDC guidance for safety, including being free of COVID-19 symptoms and free from high-risk COVID-19 exposures. This allows Awesome Home Care to work together with families, seniors, and caregivers to create the safest possible care environment. If any of our caregivers or their clients should show signs or symptoms of COVID-19, we will report and abide by national and local guidelines.
  2. Our caregivers must follow our established protocol to stay home if they are ill for any reason.
  3. Our caregivers are trained in best practices for infection prevention and control.
  4. Our caregivers must wear a face mask when in the home and within six feet of a client.
  5. Our caregivers follow hygiene procedures as directed by the CDC, including vigorous and frequent handwashing with soap and water, the routine use of hand sanitizer (with 70% alcohol level or higher), and proper coughing and sneezing techniques.

Are Awesome Comfort Home Care caregivers tested regularly?

Caregiver testing requirements for COVID-19 vary by state; it’s best to check with your local office for updates. Awesome Comfort Home Care has implemented safety measures for the safety of both our clients and caregivers, regardless of a state’s testing requirements, all caregivers, and clients are screened daily for symptoms of COVID-19 and recent exposure to a person suspected or confirmed of having COVID-19. Quarantining, and testing are conducted according to the guidelines of the local health authorities. Personal protection such as masks can prevent the spread of the coronavirus. Care providers are required to wear masks, and we encourage our clients and anyone else in the home to wear a face-covering when within six feet of their caregiver.

It’s important to remember that testing only represents a moment in time. Our best method of preventing infection is the consistent wearing of PPE, performing hand hygiene, and the daily symptom and exposure monitoring.

Have questions? Need help?